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+39 02 6228 4545
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Come to CasaMilan to get your ticket. The ticket counter, right next to the AC Milan Store, is open Monday to Sunday 10 AM to 6 PM exclusively for the ticket sales service (no Cuore Rossonero cards)
Purchase your ticket in any Vivaticket point of sale in Italy. Find the closest one to you

FAQ Biglietti Milan

1. Can I buy a car pass for the match?

Yes, you can access the online purchase service on the site

2. Since when has the online sale of car parks been active?

Online sales are generally active from about ten days before the game.

3. Where are the parking lots for which I purchase the car pass located?

The car passes available for online purchase concern the parking areas located in the forecourt of the stadium and in the immediate vicinity. There is a parking area reserved for buses and an area dedicated to guest fans. The parking map is available on the purchase site, with all the details.

4. What do I need to buy a parking pass?

To purchase online, you must have a credit card and an email address on which to receive the car pass.

5. Are there free parking areas for the disabled?

In the parking areas adjacent to the stadium there are parking areas reserved for holders of a special ticket that allows you to occupy the parking spaces for the disabled, however these are reserved for holders of accreditation for the day's event, as they are located next to the entrance to the reserved stadium to disabled fans.

1. I bought a ticket for a UCL group match with the old price list: is it still valid?

No, all tickets issued with the old price list have been cancelled and are therefore not valid to access the stadium.

2. Do I have to send a refund request?

No, if you have purchased online it is not necessary, the cancellation of the tickets and the contextual refund are automatic.

If you have purchased at the Casa Milan ticket office, however, you must request the refund at the point of sale, presenting the necessary documentation.

3. How will tickets purchased with the old price list be refunded?

Cancelled tickets will be refunded in different ways, depending on the purchase channel:
  • Tickets purchased online on the amount will be automatically charged to the credit card ceiling used to pay for the order;

  • Tickets purchased at the Casa Milan ticket office: the purchaser must go to the counter again with a copy of the tickets purchased in order to obtain the refund. If you are unable to go in person, you can delegate another person who must present a copy of the tickets purchased, a written proxy and a copy of the ticket holder's identity document.

4. How will tickets purchased online be refunded?

The tickets purchased online on will be cancelled and refunded automatically: the amount will be returned to the credit card used to pay for the order in about 15 days and in any case with variable times depending on the bank of reference.

5. How will the tickets purchased at the Casa Milan ticket office be refunded?

In order to obtain a refund, the buyer must go to the Casa Milan ticket office with a copy of the tickets purchased. For those who are unable to go in person, they can delegate another person who must present a copy of the tickets purchased, a written proxy and a copy of the identity document of the ticket holder. The refund will be paid in cash.

6. How soon will I receive the refund of the amount related to the cancelled order?

Orders placed online (for example through the AC Milan website or will be automatically refunded through the payment method used in the transaction. The refunded amount will be available again within two weeks, with exceptions depending on the payment method used.
For refunds handled at Casa Milan, the amount is disbursed in cash at the time of the request.

7. Can I ask for the ticket to be considered valid, and be reimbursed only for the difference in price?

For technical reasons it has not been possible to pursue this method. The tickets have all been cancelled and are no longer valid, so the full value of the coupon will be refunded.

8. Can I buy again the same seat chosen in the previous order?

When you access the dedicated sale you can choose one of the seats available at that time and reserved for you: you can therefore choose, if available, the same seat purchased previously, or select a different sector.

9. Can I buy a different seat from the one chosen in the previous order?

You are free to choose a different seat from the one previously purchased.

10. Can I buy more than one ticket in the sale window reserved for those who had previously purchased?

You can buy up to a maximum of 4 tickets, only in favor of other fans who are entitled to buy in the same purchase window as you. For example, you can buy a ticket for yourself and for one or more friends, provided that they had already bought a ticket with the old price list.

11. How long is the sale reserved to those who bought a ticket with the old price list?

You will be guaranteed the purchase for 7 days, from 7 to 17 September. At the end of this phase, you will still be able to access the sales window open to everyone, choosing from the places available for purchase.

12. Can I buy my ticket using the sales window reserved for other subscribers who have not purchased previously?

Having reserved for you the best seats in each sector, and offering you the certainty of purchase for a period of 7 days, you can only access the sales window reserved for you.

13. How is the refund if I paid with voucher?

For payments with vouchers, the amount is automatically recharged on the original voucher, the amount will be immediately available to make the new purchase.

1. When will ticket sales for AC Milan's matches at the San Siro open?

For details on active sales, we invite you to follow us through the official AC Milan channels

1. Is it possible to get a season ticket for this season?

As is well known, the capacity of the stadiums, including San Siro, was for most of the season with reduced capacity and it was therefore not possible to organize the sale of season tickets.

2. I hold a certification issued in a non-EU country, is it to be considered valid?

Yes, you can find the specifics for each country in the note on the government website here and here

3. What do I need to enter the stadium?

In compliance with current legislation, to enter the stadium you must wear a FFP2 mask or higher, be in possession of the valid identification document, an entrance ticket, and a COVID-19 Standard Green Pass.

For all information on the Green Pass, please visit and
Without the documentation listed above, access to the stadium will not be allowed and the ticket cannot be refunded.

4. Will I be given a precise time to enter the stadium?

It is strongly recommended to respect the entrance time indicated on the ticket in order to avoid crowds. Any additional information will be provided on official AC Milan channels or through dedicated communications.

5. What should I do at the entrance to the stadium?

At the checks at the pre-filtration and turnstiles, you will need to show the stewards on duty your identity document, your entrance ticket, your COVID-19 green pass. It is mandatory to wear a mask for the entire stay in the area surrounding the San Siro and inside the stadium.

6. What should I do inside the stadium?

Special signage and staff on duty will provide any further information and instructions, which must be followed.

7. If an AC Milan match is cancelled, postponed, played behind closed doors, or in case of reduced stadium capacity  what happens to my ticket?

Modalities for the established rules of engagement will be communicated through official channels.

8. Am I entitled to a refund on my ticket if I test positive for COVID-19?

It is not possible to obtain a refund for the ticket purchased, as required by the ticket sales conditions

9. Will all the seats purchased be close together?

During the purchase phase you will have the possibility to choose the seat based on availability.

3. Is the Casa Milan ticket office also open on match day?

n days when home matches are scheduled at San Siro, the Casa Milan ticket office will remain open for the sale of tickets in digital format.

The Cuore Rossonero card issuing service is no longer available at the Casa Milan ticket office, as only a digital ticketing service is provided.

1. How does payment by voucher work?

At the time of payment, enter your voucher code in the field provided. The system will display the balance of your voucher and automatically deduct the amount from your available balance. If the value of your voucher does not cover the full amount that must be paid, you can cover the difference using one of the payment methods accepted by our online system.

2. How can I find out the remaining value of my voucher?

In the purchase confirmation email you receive after paying with a voucher, you will find its current available balance.

3. The value of the voucher does not cover the cost of the tickets I would like to buy; can I make up the difference in another way?

Yes. You can make up the difference by using the payment methods provided by our online system.

4. Can I use the voucher to buy tickets for other people?

Yes. It is not compulsory that the owner of the voucher is the same person as the owner of the purchased ticket.

5. I have lost my voucher; how can I get it back?

To solve this, you can contact our Call Centre on (+39) 02 622 845 45, giving the first and last name of the voucher holder, the refund request code, and the email address used to submit the refund request. The voucher will be sent back to you in a PDF format.

6. My voucher code is not recognised, what can I do?

Please check that you have entered your voucher code correctly. In addition to this, please remember that you cannot use vouchers issued by other clubs to buy tickets for AC Milan's home games. If you need further assistance, you can contact our Call Centre at (+39) 02 622 845 45 or write to

2. Where can I buy tickets?

Where can I buy tickets? The official points of sale are:
  •, the official eticketing website reserved for users registered in the MyMilan area
  • the Casa Milan ticket office, located inside the Store

4. Is it mandatory to have a Cuore Rossonero card to buy tickets?

Cuore Rossonero facilitates your experience at the stadium: you can access sales windows reserved for cardholders, buy even in the event of sales restrictions imposed by the authorities or follow the Rossoneri away when the Fidelity Card is required. Dates, matches and sales procedures will be communicated during the season. For more information visit

5. How many tickets can I buy at the same time?

Each buyer can purchase up to a maximum of 4 tickets for each transaction, as required by current legislation on ticketing. This limit is always valid, unless otherwise stated for the individual match.

6. Are there free admission or discounted rates for university students, families, other categories ? 

Due to the current health situation, it is not possible at the moment to guarantee free admission or special rates for specific categories.

7. Will 2019/20 season ticket holders and CRN holders have purchase priority?

Each match will have specific sales policies, so we invite you to consult the information on our site to know when and how to purchase tickets

8. Is it possible to choose the precise seat of my ticket when making the purchase?

During the purchase process you will be able to choose your seat according to availability. AC Milan will respect the regulations of the protocol regarding spacing

9. Are there tickets available that include access to hospitality areas or parking?

The price list always refers to the cost of individual tickets, so additional services are never included, unless otherwise specified. It is possible to buy parking at the following link:  For the purchase of tickets that also include access to hospitality areas, you can contact the email address

1. Do I have to have a Cuore Rossonero card to buy tickets online?

The purchase of tickets on the site is open to all, subject to registration in the MyMilan area, except in the case of sales phases reserved for specific categories (e.g. sales reserved for subscribers or for Cuore Rossonero cardholders). Any specifications will be given in the price list for the individual lot, published in conjunction with the sale.

2. Do I have to be registered on the AC Milan website to buy tickets online?

Yes, to access the eticketing service you must be a registered user in the MyMilan area. It is advisable to activate your MyMilan account before completing the purchase: Register now sign up now!

3. When I buy a ticket online, in what format is it issued?

In view of the current health context, the ticket is issued exclusively in print@home format (pdf), it can be printed or saved in your smartphone wallet. It is not currently possible to load the ticket on the Cuore Rossonero card.

4. What are the payment methods accepted online?

It is possible to pay by voucher, Skrill, credit card and the prepaid cards of VISA, MASTERCARD and DINERS. To complete the payment correctly, the card must be enabled for the Secure Code 3D function.

5. I purchased a ticket online and received a PDF document by email; is it necessary to print it to enter the stadium?

If you have purchased a ticket in PDF format with a QR Code, you can either print it or show it from your smartphone, always together with an identity document and the user's COVID-19 green pass.

6. I purchased the tickets online, I received the payment confirmation message, but at the end of the procedure I do not see any PDF document, I have not received the tickets by email, nor do I see them in my reserved area: was the purchase successful?

If the purchase was successful, but for technical reasons you have not received confirmation by email, we suggest that you contact the Call Centre at (+39) 02.62284545 indicating your personal data and the reference of the account with which you are making the purchase.

7. I can no longer find the email with the tickets purchased: What can I do?

You can contact the call centre at (+39) 02.62284545 and ask for the email and documents required for entry to be re-sent.

1. I have bought a ticket but would like to change the seat. Is it possible to do so?

No, once a purchase is completed, it is not possible to change places.

2. I have bought a ticket but can no longer attend. Is it possible to get a refund? 

As stated in the terms and conditions, it is not possible to claim refunds on tickets bought.

3. I bought from a site other than How can I check if it’s legitimate?

The only authorised seller of AC Milan tickets is . Beware of buying from unofficial websites as they are often fraudulent and sell non-existent tickets, fake tickets or tickets at a significant mark-up compared to face value. In case you have any doubts, contact the Call Centre on (+39) 02 622 845 45 to receive clarification and a further explanation of the sales process.

4. Can tickets bought online or paper tickets be sold on?

Tickets can be given by name change, only to a person with the same rights as the original purchaser.
E.g: former season ticket holders with former season ticket holders
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